Improving an Industry's Contracting Environment
For an industry association, facilitated work by senior industry executives representing customers and their suppliers to improve industry contracting practices. Prepared and conducted a survey to generate data for this project.

Understanding How Board Policies Affect Performance
For a national trade association seeking to help public agency board members understand how policies they establish impede or facilitate cost-effective procurements, wrote a guide to the procurement process for board members. The guide became the association’s best-selling publication.

Improving Organizational Performance

Developing and Managing Projects
Developed training for project managers and sponsors focused on understanding organizational dynamics relevant to defining and managing complex projects, including creating shared understanding of the problem, managing inter-group dynamics, systems thinking, dealing with ambiguous information, and creating opportunities for the project team’s learning. Participants use their own experiences to develop new ways of working.

Revamping Business Processes
As part of a team of consultants reviewing agency operations, headed the review of procurement and inventory management functions.

Managing Supplier Relationships
Revamped a contract administration course to help participants appreciate the interrelationship of customer and supplier interests and improve their capacity to manage thorny contract problems.

Gearing Up to Take On More Complex Projects
For an agency that wanted to assure readiness to take on more complex projects, conducted a procurement practice review to facilitate board and staff decision-making about process changes needed to support larger scale projects.

Establishing Project Controls
Worked with project management staff to develop project management processes for cost allocation and control and contract administration for a major redevelopment project.

Developing Effective Procurements
Advised a variety of agencies on how to structure procurement policies, as well as specific solicitations, to achieve effective procurements.

Developing Work Skills

Learning to Think Systemically
Helped participants in procurement, negotiation, and contract administration classes learn to think systemically to develop more effective approaches to contract management.

Developing Feedback Skills
Developed a workshop to help social service agency staff members better understand how to give and get feedback to and from co-workers.