Strategic Interventions
to understand and manage relationships between and within the organization and its environment:

	Clarify strategy and work needed to support goals
	Facilitate process to deepen understanding of the complexity of the organization’s environment Align work with strategy
	Develop inter-organizational relationships and project structures
	Understand stakeholder interests Establish decision-making methods
	Develop learning organizations
	Tap into tacit knowledge to improve performance Unleash creative energy
	Establish and manage strategic alliances
	Improve supply chain management   more information

Techno-structural Interventions
to clarify goals and tasks and improve control and coordination between departments and across authority levels:

	Job and process design
	Remove bottlenecks, eliminate re-work and improve cycle time Define goals, roles, and responsibilities considering the needs of the organization as a whole
	Improve project management
	Understand linkages among activities and establish project gateways Heighten awareness of risk to better address it
	Organizational assessments
	Engage the organization in work to enhance its understanding of its current situation as a necessary foundation for a change process
	Training
	Develop systemic thinking Help staff understand their roles and responsibilities and how they interrelate with those of others

Process Interventions
to improve working relationships, as part of work on organizational issues

	Improving organizational performance
	Develop understanding of dynamics that impede or facilitate productive working relationships as a basis for change
	Team building
	Improve work in cross-functional teams or between departments, e.g., operations and staff
	Fostering collaborative work
	Use conflict to better understand business issues and competing interests Establish disputes resolution methods that strengthen decision-making capability
	Coaching
	Help people improve performance by deepening appreciation of how their role relates to others Help people transition from technical or staff roles to management through better understanding of organizational dynamics